This provides a foundation for data integration across all Microsoft applications, services, productivity, and collaboration apps in Microsoft 365, as well as your in-house and even third-party SaaS applications. Microsoft Dynamics 365 consists of CRM, ERP, AI, Mixed Reality, and modular intelligent business applications that offer a complete set of solutions across Marketing, Sales, Commerce, Service, Finance, Operations, and Talent.įor example, this is the difference between having separate siloed sales and marketing functions versus creating automated, integrated, and intelligent sales and marketing capabilities that efficiently connect, prioritize, and convert your sales leads into paying customers.Īnd central to Dynamics 365 is the common data service and its common data model schema. It enables organizations to evolve from reactive business decisions to proactive insights that allow your employees to accelerate business results. And it is natively integrated with productivity apps in Microsoft 365 such as Excel, Word, Outlook, and others.ĭynamics 365 revolutionizes CRM and ERP by applying intelligence to all forms of data. It combines CRM and ERP capabilities and integrates your data, business logic, and processes. Microsoft Dynamics 365 is a set of connected modular SaaS Applications and Services built on Microsoft Azure designed to transform your core customer, employee, and business activities. We have multi industry experience and can be your strategic Dynamics 365 partner integrating the entire Microsoft ecosystem in end to end solutions.What is Not Dynamics 365 What is Microsoft Dynamics 365? We empower our clients to constantly adapt to their people, organization and system in order to deliver value at speed for both their customers and their business. We analyse, design, plan, enable and support end-to-end transformation across the entire enterprise of our clients. To make this possible we orchestrate designers, business consultants, data and technology experts to manage the whole life cycle of our clients’ customers. We can help you with engaging your customers, optimizing your operations, automate your processes and innovate your way of working. You can gather insights that can be transformed into actions – enabling you to make better decisions and develop processes that renew your communication with customers and create greater value for them. You can also integrate the apps with existing systems or extend and complement them with customization using the Microsoft Power Platform. When you connect data and use intelligence, you gain a deeper understanding of the company’s operations, including sales, customers acquisition, customer service and support measures. It will help you engaging customers, optimizing operations, providing employees with better conditions or renewing your products and services. This way, organizations can evolve – from making reactive decisions to gaining proactive insights that allow your employees to achieve quick results.ĭynamics 365 and Microsoft Power Platform is a globally connected business cloud that helps you understand your business and act strategically.īy using Dynamics 365 and Microsoft Power Platform, you will get a deeper understanding of your business, and it enables you to transform your business and succeed on your own terms digitally. Microsoft Dynamics 365 and Power Platform has revolutionized CRM and ERP by using intelligence on all forms of data. Let’s talk about CRM and ERP in a modern way We are positioned to drive these changes in an agile, secure and consistent way. Accelerate your Digital transformation, Process efficiency, and Business agility with Dynamics Microsoft 365 and Microsoft Power Platform.Ĭapgemini has helped multiple organizations thrive in their business, leveraging the Dynamics Apps portfolio.
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